You are everywhere.™

Meridix Support Center  

Welcome to our support area!   Here you can find answers to many of the most common questions regarding the Meridix Network - whether you are a broadcaster, a listener, or a user.  In addition, if you need to contact a Technical Support representative for help, you can submit issues 24 hours a day, 7 days a week by using our online support system.

Listener Help

Can't find a setting?  Want to know how to webcast a football game?  Use the Meridix Broadcast Producer™ Manual to get step-by-step directions on using the software, as well as to become knowledgeable about the software's features. Numerous screenshots and examples are provided.

Enter:   Broadcast Producer Manual

More often than not, what seems like a large problem usually turns out to be a minor error that can be fixed by changing a setting or modifying the way the user operates the software.  Often users can diagnose and solve their own problems quickly and easily if they are given the right directions.  Consult our FAQ area for quick answers to common questions and issues.

Enter:   FAQs -  Frequently Asked Questions

 

Technical Support Helpdesk

Use our 24 hour a day, 7 day a week online support system to get technical support from the Meridix Support Staff.  You can ask questions about any issue you might have with our services, including:

Download Installation Audio Connection	Login Text Information Performance Website

    Enter:   Meridix Technical Support Helpdesk

In order to best serve all customers, please consult our FAQ section before contacting technical support. 
 

Customer Service - Sales, Billing, Pricing

Use our Customer Service area if you have sales questions, account-related questions, if you have billing or pricing questions, or if you have any other questions related to the Meridix Everywhere System, Meridix Broadcast Producer, or any of our network of sites and services.  Please provide us with as much information as possible and we will respond to you quickly.

Enter:   Meridix Customer Service

 

Report A Bug

Though all of our software undergoes rigorous testing before it is ever released, sometimes the best testing is real-world use.  You can make the next version of the Meridix Broadcast Producer or Meridix Everywhere System even better by submitting a bug report.  If you ever experience unusual difficulties with the software, such as error messages, shutdowns, failures, or even incorrect labels or misspellings, submit them to us so that we can fix the problem right away. (We hope you will never need to use this form, but it is there if you need it!)

Enter:  Report  Bugs and Errors

 

Sign Up Today

There is no better time than now to add your events
to the best webcast network in the world!
Sign Up for a LiveID to get your events out to the world today!

  Sign Up Here

 

ALERT   MBP Is Now A Flexible, Browser Based Utility

The Meridix Broadcast Producer is now an online, browser-based utility which can be accessed within your LiveID Manager. By making this switch, we responded to customer input allowing scores/text to be input on a different computer than the audio (both simultaneously running on the same computer is still the most common setup however), as well as customers wanting access in locations they could not install software, among other reasons. Thus, a download is no longer needed for the MBP, and you can connect your audio to our system simply by installing the Windows Media Encoder, available here: http://www.meridix.com/download. 

Download Now!