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Viewer/Listener FAQ

  • Q: How do I find the broadcast I am looking for?

    From your team's site, or use our search

    For most broadcasts, all you need to do is visit a link on your team's website, or your local newspaper/radio/TV website, and they will route you directly to the game. But, if you still can't seem to locate the event you're looking for, use our search tool to find live and archived broadcasts by clicking here.

  • Q: What type of device do I need to watch or listen?

    Use any device

    Our network allows you to watch and listen seamlessly across all platforms, including Windows, Mac, Linux, Android, iPhone, iPad, or Blackberry. We continue to support the widest range of devices possible.

  • Q: What internet speed do I need?

    Broadband is best

    For video broadcasts you will need at least a 700 Kbps downstream, and for audio-only broadcasts, at least a 100 Kbps downstream. You can check bandwidth here.

  • Q: Do I need to download plugins?

    No plugins necessary

    You shouldn't need to download anything special in order to watch or listen. For older computers, or if you have a particularly high set of problems, ensure that you are using the latest version of flash player, which you can download here.

  • Q: Do I need to sign up to watch or listen?

    Not usually

    There is no need to sign up or register for most broadcasts. The vast majority of broadcasts on the Meridix Platform are free for viewers and listeners, so you can simply access the broadcasts with one click, without signing in. However, if you do happen to choose a broadcast requiring a ticket or a season pass, you'll need to sign in with your email address and password, so that we know who you are. We'll make it obvious if this is the case.

  • Q: Do I need to pay to watch or listen?

    Not usually

    The vast majority of broadcasts on our platform are free, meaning that broadcasters subsidize their costs by using advertising or other methods. Occasionally, a broadcaster may choose to charge for a broadcast (called pay-per-view, or PPV), and if that's the case we'll present you with the broadcaster's easy-to-purchase ticket or season pass options.

  • Q: Who do I contact regarding broadcasts being off air, quality, smoothness, etc?

    Contact the broadcaster, not Meridix

    We're always happy to help, but Meridix does not actually conduct any broadcasts. We provide software and services that broadcasters use. So, the fastest way to resolve questions about a broadcast being off air, or not starting on time, or the video/audio needing adjustment is to contact the broadcaster directly. You can do this by sending a message using the "Contact" link on their channel.

  • Q: Who do I contact regarding system error messages or bugs?

    We're here to help

    If you suspect a tool or feature isn't working quite right, feel free to contact us here.